User Report: NeoScreener Dials in WHYY
— WHYY(FM) Radio was in the market for database software for our
talk-shows. The system needed to work with our new Telos VX
call-in/call-out digital telephone system. We needed a database
product that producers and reporters could easily use for screening
calls and entering caller information for our call-in talk-shows. The
system needed to assist with call-outs as well.
a product from NeoGroupe, was recommended by our tech integrator,
Daniel Braverman of Radio Systems. We had tried another product that
didn’t seem to have the depth of features that NeoScreener had.
our needs included three positions to see computer views for various
elements of the application. These are the three positions in our
the call-screener, “producer view.” A producer answers the
telephone when folks call in and enters their information into the
database. This producer also places call-outs to guests and manages
the priority of the calls, telling the talent and engineer which
calls to take first, next, etc. Additionally, the producer is able to
send messages to the talent (separate from the caller information).
position is the “talent view.” The talent needs to see who and
where a person is calling in from, but he or she does not operate
controls. The talent needs to see which call-ins are first, next,
etc. Our talent is busy interviewing guests who may be in the studio,
on a call and/or on a high-quality ISDN or T1 circuit. And, of
course, the talent talks to the people who call in to the program.
Our talent needs to have a system that provides information easily
there’s the “engineer view.” The engineer actually puts the
calls on the air from the Telos VX VSet (telephone handset with a
detailed screen) and therefore needs to see the NeoScreener screen,
which gives more technical information, such as the hybrids and
telephone lines. The engineer needs to follow what decisions the
call-screener producer is making, as to which telephone line is
assigned to which hybrid.
operates on a server for the call-screener producer and engineer
interface combined. There are video outputs that distribute separate
screen views to those positions. There is another computer that is
used for the talent position. The NeoScreener server interfaces with
the Telos VX system and the NeoScreener talent computer. NeoScreener
may be set up differently than our system depending on a user’s
database has the option to include the following information for
people who call in: Telephone number, first and last names, topic,
age, city, postal code, emoticons that are selected by the
call-screener producer, priority — which calls to take and in what
order, as selected by the call-screener producer — and a few more
call comes in, the database shows if the caller has called previously
and how many times the person has called. There is a way to indicate
to callers that the call-screener producer would like to be blocked
from going on-the-air, or simply give information about the caller.
It is possible to set up the database for several different programs.
testing phase on less-than-optimal computers, we decided that
NeoScreener would meet our needs. We then purchased computers that
were dedicated to the task.
Halin, the owner of NeoGroupe, was generous with his time to help us
with the installation of the application on our computers by remote
connection. He also trained our producers and engineers over the
NeoGroupe is based in France, the time difference didn’t impede
progress on making the system work. Additionally, he visited our
station and worked on some more aspects of the system during a trip
to the states.
made sure that every aspect was working optimally and that the system
would work as we wanted it, and that my questions were answered
quickly. We’ve been using NeoScreener for about a year and the
engineers, producers and our talent are pleased with it.
information, contact Philippe Halin at NeoGroupe at (210) 757-4700 or