At least some new car customers want their radio tuning knobs back.
Ford is reversing course on its MyFord Touch entertainment system and adding the radio tuning knobs and buttons back to its dashboard.
The automaker made the decision in advance of what it expects will be a third year of customer complaints about the system which includes a touchscreen interface and voice-activated controls, paired with a connected smartphone, reported The Wall Street Journal.
The automaker hasn’t yet said when the redesigned infotainment system would be introduced, but Ford Global Product Development Chief Raj Nair told the WSJ all vehicles would see the changes, noting that customers want to be able to quickly change a channel or the radio volume with a knob. Some of them are also confused by the new infotainment systems in general.
As Ford redesigns its vehicles, the automaker will add buttons and knobs back to the dash and the flat-screen’s GUI appearance will become more basic.