A release explains, “The study tracks, rates, and compares the operational and commercial performance of satellite operators, as experienced by a global sample of teleport operators, with the objective of strengthening the industry by driving self-improvement across all companies.”
The guide, the fourth created, doesn’t seem to pull punches. It highlights Spacecom and Telesat as commercial leaders but notes, “Overall, it was found in that the quality of commercial practices saw a decline in the view of respondents. Only 26% of the operators received a ‘strong’ rating on any aspect of commercial performance in 2014, compared with 51% in 2013 and 48% in 2012.” It offers the good and the bad.
WTA Executive Director Robert Bell said of the report, “This year’s report captures both positive and negative trends, and we grateful for how seriously our colleagues at the satellite operators take this feedback.”