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XM Issues ‘Promise’ to Assure Users

XM is out with a “Customer Promise.”

XM is out with a “Customer Promise.”

It issued a statement saying it will remain focused on existing consumers and prospective subscribers, signed by Chairman Gary Parsons, CEO Hugh Panero and President/COO Nate Davis.

The promise “reiterates that existing XM radios will continue to feature XM’s stellar programming before and after the merger,” the company said. It also published the letter in USA Today.

“As long as you are an XM subscriber, your XM radio will continue to receive XM’s great programming,” they wrote. “Following the merger, XM expects that the existing radios will be able to receive a mix of programming from both services.”