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Dear Ms. Kehres:
As an enthusiastic subscriber and wishing to contribute something, I would like to offer some advice that you may see fit to publish.
This is in regard to an ongoing issue that I have with United Parcel Service. I’m not just ranting against UPS, the real meat of this email is the last paragraph.
During the first week of September I received a shipment by UPS of an Icom ham radio transceiver that had undergone a repair by an authorized Icom repair station located only about 200 miles away. When opening the box I discovered that the front of the radio had suffered a blow hard enough to jam the control knobs back into a space behind the front panel, and there were parts of a circuit board and ribbon cable that had been broken off, and were rattling around inside.
The radio had been more than adequately packed in a sturdy cardboard box with bubble wrap, Styrofoam pellets and a plastic bag to protect it from moisture. I notified the shipper and they and immediately filed a claim with UPS because, of course, it had been insured.
Since then, approximately six weeks ago, UPS’s insurance company has asked for more and more information, and I have furnished them with over 25 photographs of the radio and the box it was shipped in, which had obvious signs of very rough treatment.
I feel as though they are dragging this out unnecessarily and hoping to find any way they can to get out of paying me for my radio, which is said to be to be unrepairable.
Why am I writing this? Because I believe the moral is that if you have anything fragile, be it electronic equipment or a household item that you may need to return or send away to be repaired, you should retain the box it was originally shipped in from the supplier. I have purchased a new radio and it made it all the way from Japan to South Carolina in its original packing without suffering a scratch!
Yours truly,
John Seibels, K4AXV.
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