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Washington State Probes Sirius XM

AG’s office receives complaints from listeners trying to cancel subscriptions

The attorney general in Washington state is looking into how Sirius XM handles its subscriptions and collections. That’s after Rob McKenna’s office received more than 120 complaints.

McKenna told KIRO-TV most of the complaints came from people who tried to cancel their satellite radio service. In several of those cases, KIRI reported, the satcaster put callers on hold or transferred them repeatedly without actually cancelling their subscriptions.

Attorneys general in Arizona, Connecticut, Florida, Ohio, Tennessee, Vermont and the District of Columbia have similar investigations, according to Sirius XM’s SEC filings. The satcaster has told investors it’s cooperating with the investigations.

Last month, Missouri Attorney General Chris Koster won a preliminary injunction against Sirius XM, alleging the company had been violating Missouri’s no-call list.

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