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Insertel Canarias Trusts AEQ

As network and client list expand company continues to choose AEQ codecs


Carlos Medina (left), project manager, and Henry Reyes, technical director working with AEQ Phoenix audio codecs and Phoenix Control software.

SANTA CRUZ DE TENERIFE, Spain — Insertel is a telecommunications company located and operating in the archipelago of Spain’s Canary Islands, off the coast of Africa. The company provides broadcast telecommunication services for radio and TV stations, including the hosting of communications and IT systems for third-party transmission centers.

Both Carlos Medina as our project engineer and myself, Henry Reyes, representing the company’s technical direction and operations, bet heavily on AEQ technology as part of our services for radio broadcasters. These services consist in transporting their program and contribution audio over IP Networks and especially over the internet.

From the start of the project we relied on AEQ Phoenix audio codecs. We have recently expanded our network with eight Phoenix Venus 3, seven Phoenix Mercury and three Phoenix Alio codecs. The units installed are dependent on our customers’ needs, the type of connection that they require and also the type of link available.

The Phoenix Alio has allowed us to expand our services while providing greater flexibility for our users, since it includes a mixer with five inputs (four mono and stereo line), headphone outputs and line output, all in the same unit, allowing us to provide services of outside broadcasts to our clients.

Phoenix Alio is a portable audio codec with physical interface that can also be controlled remotely, with a help request button and the smart RTP communication establishment protocol. These characteristics make it easier for us to monitor and control the services we provide.

We currently have point-to-point connections, multipoint connections and outdoor services.

[AEQ Netboxes Provide Access to IP]

Given the large number of codecs connected in our network, and its wide geographical distribution throughout the islands of the archipelago, from the company’s perspective we considered it very important to have a centralized management system. The AEQ PhoenixControl IT platform has all the necessary tools for the network management.

From AEQ PhoenixControl we can monitor the status of all audio codecs connected, see alarms and events, even check the audio levels of input and output of each piece of equipment thanks to real-time precise data on screen, as well as having the ability to initiate and modify of any connection between remote teams in a fast and intuitive way.

On our Insertel network we normally use RTP communications for our point-to-point connections; however, the AEQ Phoenix codecs allow us to use any other common protocols to establish the connections. That can include SIP, either with or without a proxy server.

For connections requiring a SIP server, AEQ provides free of charge the use of their dedicated SIP server. This service is included with all of the codecs that AEQ sells and allows us to connect two codecs without the need for fixed IP addresses.

Also, the AEQ audio codecs allow us to configure and modify the buffer to enable the correction of communication errors.

At Insertel we have trusted the technology from AEQ because it is a manufacturer of recognized reputation and its products offer superior performance in the real world. We can testify that it is up to our standards and very reliable.

For information, contact Peter Howarth at AEQ in Florida at 1-800-728-0536 or visit