GatesAir has announced a new NOC-based remote monitoring service, available 24/7.
Called AirWatch365, the service is part of its GatesAir Care program. It can connect stations with GatesAir’s engineers to monitor transmitter performance, analyze RF conditions and respond to quality of experience and uptime issues.
[Related: “New GatesAir Program Addresses Growing Shortage of RF Engineers”]
Broadcasters who opt in to AirWatch365 will have access to service engineers based in GatesAir’s manufacturing center in Quincy, Ill. The engineers will set specific thresholds and conditions for alarms, based on the infrastructure of the station. Notifications include metrics such as power levels and modulation error ratios.
GatesAir said the service is compatible with its TV and radio transmitters across both air-cooled and liquid-cooled product lines.
The manufacturer began its managed services program last April that it said addressed the broadcast industry’s need for RF support and resources. The program has service level agreements across three-tiered support plans, which GatesAir’s team can either supplement a station’s existing technical staff or fully manage RF system support.
