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User Report: KHNS Derives Efficiency From ENCO DAD

Mobile device access and a plethora of features please Alaskan broadcaster

HAINES, ALASKA — As the Voice of the Wilderness, public radio station KHNS(FM) has been broadcasting to the Alaskan Panhandle communities of Haines, Skagway and Klukwan since 1980. Situated near majestic mountains and the Upper Lynn Canal, our listener-supported station is a source of music, news and programming from networks such as NPR, BBC World News and Alaska Public Radio.

Our staff has been downsized from 10 to four full-timers over the years and our budget remains tight — now even tighter with Alaska vetoing public broadcasting funding in June. But we’ve managed to maintain a highly-efficient and reliable broadcast operation in large part due to our ENCO DAD radio automation system.

Over several generations and system upgrades, DAD has supported our operation in what I would call a flexible, hybrid configuration that lets us to choose when and how our station automates playout. While DAD is programmed to deliver our 24/7 playlist, we are only fully automated overnight and on the weekends. Since DAD continuously plays out our playlist as a background process, it’s always there and ready to go should we need it.

Like our turntables and CD players, DAD has its own slider on our control room board. At the start of their shifts, our DJs pot down DAD, do their live shows and then pot DAD back up when they’re finished. DAD plays any time there isn’t a DJ sitting at the board, running through a daily playlist that has backup programming if a volunteer can’t make a regularly hosted show.

This flexible DAD setup allows our DJs to deliver a fresh, original show, playing music from our two turntables and CD players — as well as a DAD mini-array — as they’ve always done, and more important, preserving our station’s unique, regional sound.

While we chose DAD for its comprehensive functionality, we’re still discovering valuable features and capabilities. One such recent upgrade is ENconveyor, which automates the download of audio files, such as syndicated shows, from various web or FTP sites on the internet, and delivers them to our DAD media library, with metadata.

DAD’s DropBox application, also a recent upgrade, scans a watch folder associated with our own FTP site. When new media files arrive, DropBox retrieves them according to rules-based criteria. Together, these two new features save considerable man-hours and labor.

The ability to access the DAD system remotely from any mobile connected device, is another big time-saver. For instance, for our 1950s big-band retrospective, “Melodies and Memories,” our producer can access the DAD system remotely, from a desktop application in her home, to upload the latest show for broadcast on Sundays at noon.

Whenever a problem occurs while I’m off-site, such as satellite network disruption or weather emergencies, I can remotely access DAD using an iPad or smartphone to turn on weather advisories or technical difficulties messages. That flexible remote accessibility eliminates the long drive to the station.

For every KHNS department, including KHNS Local News, DAD is a vital platform underlying all that we do on a daily basis. We find the ENCO DAD system to be reliable, user-friendly, intuitive and for our lean operation, crucial for delivering the on-air product that our listeners rely upon and enjoy.

For information, contact Ken Frommert at ENCO Systems in Michigan at 1-248-827-4440 or visit www.enco.com.

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