BUENOS AIRES — GatesAir says its customers in Argentina, Paraguay and Uruguay now have local access to repairs and technical support with the opening of a new service center in Buenos Aires.
The firm’s regional partner, FS24, opened the center in September to reduce costs and turnaround times for customers that, until now, shipped products out-of-country for service.
Esteban Camihort, commercial manager for FS24, explains that services include repairs, upgrades and general technical support for power amplifiers, power supplies and other modules and pallets built into GatesAir TV and FM radio transmitters. The center will, in addition, service Intraplex networking products, including IP Link codecs and HD Link STL systems.
“We understand the costs and time sensitivities of shipping products to another continent for service, and have expanded our technical capacity to reduce the burden for our customers,” said Camihort.
GatesAir adds that FS24’s dedication to local technical support is “amplified through a skilled and well-trained staff across all customer service aspects, including initial quote process, pre-sales support, installation, commissioning and post-sales technical service.”