Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and offers broadcasters “fast, reliable support that doesn’t require a plane ticket.”
According to a company press release, Wheatstone’s remote-in services are billed by the hour, and can be useful for customers needing extra engineering support.
Available services include remote commissioning, for customers new to WheatNet IP audio networking or on a tight deadline; remote training, for customers needing hands-on guidance with WheatNet IP setup; and on-demand network support, for customers needing AoIP troubleshooting.
Wheatstone says its AoIP experts available to help include John Davis, Trey Bryant and Steve Walker — familiar voices broadcasters may know from Wheatstone’s 24/7 support line.
The company also said its “pay for only what you need” model makes the service ideal for local CEs who just inherited a WheatNet IP system or GMs launching a new facility without the travel budget.
To learn more, email the Wheatstone Technical Support team at [email protected].
Submit business announcements to [email protected].
