XM to Credit Customers for Blackout - Radio World

XM to Credit Customers for Blackout

XM said it would credit U.S. customers who lost service due to its recent software-glitch signal outage, UPI reported.
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XM said it would credit U.S. customers who lost service due to its recent software-glitch signal outage, UPI reported.

Customers must call (800) XM-RADIO, or (800) 967-2346, to receive the two days’ worth of credit, XM said. “With a typical subscription costing about $13 a month, the refund would be about 87 cents,” the news agency reported.

The problem came from a software update loaded to “a critical component of the satellite broadcast system, which resulted in a temporary loss of signal” from the XM-3 satellite, XM said.

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